WORK EXPERIENCE
NETWORK SUPPORT CONSULTANT
XENTEGRA PRIVATE LIMITED
08/10/2023 – CURRENT
Mumbai, India
- Subject Matter Expert (SME) for the FortiNET, Cisco suite of products and services, specifically pertaining to routing, switching, and firewalling.
- Act as a technical escalation resource for network related issues in support of XenTegra's customers as well as XenTegra's Tier 1 and Tier 2 teams.
- Support corporate / customer network infrastructure along with inter-connectivity bandwidth associated with hosted builds.
- Provide pier mentoring and training for other support resources.
- Liaise with Engineering and Architecture teams on operational support requirements for new and existing service offerings.
- Lead projects for upgrades and/or implementations associated with new and/or existing infrastructure.
- Effective management of ITIL cases (via ServiceNOW) in compliance with documented SLA targets.
- Establish and/or maintain documentation for standards and procedures, including peer reviews and updates.
- Be generally available (8x5; Mon-Fri) to provide support to XenTegra's North American customer base as well as regular participation in a rotating on-call (24x7) schedule (as req'd).
- Understand security requirements and comply with corporate policies in conjunction with industry best practices.
- Provide network security training to T1/T2 Engineers for First level troubleshooting on customer devices coming in through incidents.
OPERATIONS MANAGER AT HINDALCO INDUSTRIES LIMITED
PROGRESSIVE INFOTECH PRIVATE LIMITED
20/03/2023 – 07/10/2023
Mumbai, India
- Manage network appliances (e.g., Cisco ASA firewalls, Fortinet FortiGate appliances) to ensure network security and performance, including configuration and troubleshooting.
- Oversee the management of Windows Server environments, including installation, configuration, and maintenance of server software and roles (e.g., Active Directory, DNS, DHCP).
- Provide support for end-user computing devices (e.g., desktops, laptops, mobile devices), including troubleshooting hardware and software issues and ensuring timely resolution.
- Generate and analyze reports on server performance, network utilization, and EUC issues, providing insights and recommendations for improvement.
- Team Management: Lead and manage a team of data center and EUC support specialists, including task assignment, performance evaluation, and professional development.
- Collaborate with cross-functional teams to ensure alignment of data center and EUC support with organizational goals, and communicate effectively with stakeholders at all levels.
SENIOR NETWORK ENGINEER AT MEDUSIND SOLUTIONS
PROGRESSIVE INFOTECH PRIVATE LIMITED
26/11/2021 – 14/01/2023
Mumbai, India
- Orchestrated the end-to-end migration of Sonicwall & Cisco ASA Firewall infrastructure to Cisco FTD spanning operations in India and the United States.
- Spearheaded the deployment of the Cisco AnyConnect VPN with Cisco DUO Solution for 8 offices, facilitating secure remote work.
- Implemented and managed Forcepoint Triton V5000 G4 Proxy appliance to provide secure web gateway services.
- Worked with F5 BIG IP Load balancers to support global web server access to the customers.
- Recognised with Employee of the Quarter certificate, for outstanding productivity & comprehensive solution provision.
- Handled all the customer escalations and coordinated with clients and vendors.
- Managed active incidents related to network-related issues through Summit, Service Now, and HPSM Portals.
- Extensive experience in penetration testing and security audits, Ensuring robust protection against vulnerabilities.
- Managed network appliance upgrades, including Cisco switches, ASA firewalls, and routers, to maintain optimal performance and security.
- Worked on Forcepoint proxy troubleshooting and handled network related issues for customers in both the US and India.
NETWORK ADMINISTRATOR AT UTI ASSET MANAGEMENT
PROGRESSIVE INFOTECH PRIVATE LIMITED
12/07/2020 – 25/11/2021
Mumbai, India
- Worked on Change Management, created SOP, CR Document and executed it on scheduled time after taking downtime.
- Strategically conducted capacity planning for 26 offices nationwide, enhancing the performance of the MPLS network with Cisco 4300 routers and Catalyst 2960,3500,3700 L2 Switches.
- Regularly coordinated with Network, Server & Management Team to resolve active P1 issues and provide a solution.
- Distribute traffic evenly across multiple servers improving application response times and minimizing network traffic congestion.
- Actively monitored and troubleshooted networking issues across a company network with 60 sites in India for a banking customer, ensuring seamless connectivity and security.
NETWORK ENGINEER AT RELIANCE JIO INFOCOM LIMITED
MEHTA INFOCOM PRIVATE LIMITED
19/03/2017 – 12/07/2020
Mumbai, India
- Manage and maintain the organization's network infrastructure, including switches, routers, firewalls, and other network devices.
- Monitor network performance and troubleshoot network issues, ensuring high availability and reliability of the network.
- Administer Linux servers, including installation, configuration, and maintenance of server software and applications.
- Implement and maintain network security measures to protect the organization's data and systems, ensuring compliance with security policies and regulations.
- Collaborate with cross-functional teams to design and implement network solutions, and maintain documentation of network configurations and procedures.